TERMS AND CONDITION APPLY TO ALL WORK ORDERS
Deposit And Payment
A 50% deposit is required to begin printing. Payment in full is expected when the order is picked up or before we release the order for shipping. We accept cash, checks, PayPal, and credit cards (American Express, Discover, Master Card, Visa, and most debit cards). If a completed order is not paid for within 10 business days an additional financing charge will apply.
Unless stated otherwise on the respective services page, our minimum order is 24 pieces or 72 pieces for contract printing. Additionally, there is a minimum of 24 pieces per additional design color for contract printing.
Typical turnaround time is 10 working days from the time that a 50% deposit is collected and art mockups are approved with a signature or via email. Some services will add to our typical turnaround. Rush charges may apply for orders needed sooner than our typical turnaround.
Turn time on larger orders (over 3000 pieces) may require longer time to produce. Please call about our current turn time on larger orders.
All orders with a specific deadline must receive written confirmation from Mountain Top Tees. Requesting a deadline does not make it effective, as scheduling often needs to be confirmed with our production department.
Drop Dead Dates
We define a drop-dead date as the day that the order needs to be completed and ready for shipping (as opposed to an “in-hands-date”, the date when the client needs the order in their hands).
We will not commit to a drop dead date until we’ve gotten order confirmation from the client. It is the client’s responsibility to inform us of their garment selection, quantities and deposit payment. We also need to know the desired completion date upon confirmation, at which time we actually apply the drop-dead-date to the job.
We cannot guarantee a place on the schedule without having complete info and a confirmed order up front. If we do offer a place on the schedule in anticipation of a confirmed order, then we will hold that slot for 36 hours before putting a different job in its place.
Mountain Top Tees offers its eligible full-time regular employees 9 paid holidays each calendar year. These holidays are not working days for us so please consider this in regards to turnaround time and rush charges.
- New Year’s Day
- President’s Day
- Memorial Day
- Independence Day
- Labor Day
- Thanksgiving Day
- the day after Thanksgiving Day
- Christmas Day
- the day after Christmas
Orders placed after December 12 through December 24 are subject to a 15 day turnaround time.
We understand that there are occasions when orders are needed sooner than 10 business days and we strive to fulfill those orders. If an order is being shipped, then the rush charges may apply to our production time only. The amount of time it takes the carrier to get the order to you is not guaranteed by Forward Printing. Rush orders require payment in full to begin printing. We cannot guarantee that we will accommodate all rush orders.
Out Of Stocks
It is unfortunate, but sometimes our vendors will run out of particular styles or colors. If this happens we can offer a variety of possible substitute products from other vendors, or you can choose to wait until the items are back in stock. If you choose to wait for the inventory to be replenished then we cannot guarantee the turnaround time or that the items will be back in stock when the vendor says they will. If you choose a substitute garment then we should be able to stick to our typical turnaround time unless those garments are out-of-stock as well.
Estimates expire in 30 days. Estimates are subject to change upon review of submitted artwork. Prices may be revised at the time of invoice based on actual prints.
Art And Preparatory Materials
Print ready artwork will not incur any additional fees. If further art work is necessary, art time will be billed at the current rate. Artwork must be submitted with a corresponding purchase order. Art files should be named in correlation with the job name and PO. Mountain Top Tees will print art files as they are received, we will assume that all images have been sized for final print dimensions.
We will provide one mock up on our own template in PDF format free of charge for every order. Additional mock ups on our template are available upon request and will be billed at the current rate. Approval of mock ups on our template are required regardless of how detailed client provided mock ups may be, including reorders, and must be approved by e-mail or fax. Mountain Top Tees will not be held responsible for any misspellings, grammatical errors, or any other design flaw.
Graphic Design Services
Before beginning any graphic design work, the client and the designer will clearly lay out exactly what work is to be done, and how the end product will look. Please note that there is a great deal of “behind the scenes” graphic design work that is time consuming but may not be evident until the final product is printed, such as color separations, and redrawing certain elements to make them print ready at high resolutions, and these are considered when the designer gives an estimate for how long a project will take.
Once the estimate for graphic design work has been approved by the client, and terms agreed upon, the designer will begin working. The graphic design department can only do the work that you ask for, so please be explicit about the end product you have in mind, and when presented with works in progress, please state clearly what you like, and what needs to be changed (and how). With each project, the client will be allowed two revisions (minor quick fixes, such as “move this text slightly” may not count towards these, at the designer’s discretion).
We have a limited amount of time to spend on creating customer art since we need to focus on printing. In rare instance we may have to reject requests for graphic design work when our workload does not permit.
Best Print Method
We will always choose what we think is the best print method for your job unless you specify otherwise.
Garment Selection And Subjectivity
For custom orders we purchase and supply the garments. We will assist customers in their garment selection and make recommendations based on what our customers desire. If garment selection is sensitive, we strongly encourage ordering samples of the garments for a fee before placing an order. When the final order is received, we cannot guarantee that the customer will like the garments they chose. We do guarantee print quality at all times. We also will open our showroom to show customers samples of what we have in the showroom to aid the decision, but we cannot guarantee that every garment is in the showroom. Subjectivity, or whether or not the customer likes the garment they chose once production has started is the responsibility of the customer
Mountain Top Tees is not responsible for mistakes or defects on behalf of the manufacturer or distributor: mislabeled sizes, inconsistent coloring, dye lots, manufacturer garment defects, etc. All garments will be counted in bulk (dozens, or however they are packaged by the manufacturer). We cannot inspect each garment or count them in individually. Manufacturer and distributor defects or mis-shipments will delay production until all garments are received. It is highly recommended to order more garments than needed for each size. All additional garments will be included in the print run and we will bill for what is printed.
Customer Supplied Garments
We require contract screen printing clients to provide us with a detailed list of garments including manufacturer, style number, color, size, and quantities of each to be printed prior to order confirmation.
Proofs And Samples
Pre press production sample require a lot of “behind the scenes” and set up work as well as put our production machines on hold. Pre press production samples cost $100 per color printed per location and are subject to standard turn time. We will gladly send blank samples of any garment, along with previously printed samples, for far less than a printed sample.
In house print checks are available with prior approval.
Pantone Color Matching
You can choose any of the colors from our House Color List: http://www.Mountaintoptees.com/inks at no additional charge. Custom pantones that are not on the house color list will be billed at current rates. Color and pantone matching on textiles is not exact or guaranteed although we typically are able to print colors very close, if not perfectly matched. There may be a reasonable variation in color due to a number of factors .You cannot trust the colors in our mockup to be true when viewed on a monitor or printed page. Using a current Pantone book is the best way to accurately communicate color with us. If you are sensitive about the print color then please verify against a Pantone swatch. We cannot be held responsible for a color verified against the visual mockup only.
Mistakes And Misprints
In the event that we make a terrible error in printing your shirts, then we will reprint the order for you at no additional cost. We do not offer refunds. This rarely happens and really only applies to serious mistakes like printing the wrong art, printing the wrong location, printing colors out of order, or ordering the wrong color garments
In this (and any printing industry), misprints happen. A screen could come out of registration, we may find a defect in the garment, the garment may come from a bad dye lot, etc. There are a million things that could go wrong but we manage to keep misprints and defects well below 1% of all garments printed over the course of a year. This isn’t to say that your order will be guaranteed to have less than 1% misprints, this just happens to be our average. If we misprint a few of your garments then we will NOT charge you for these, and we’ll likely throw them in with the order at no charge if they are passable. Since misprints can happen, we encourage you to order extra garments if you need exact quantities due to preorders or team member requests. For example, if you are ordering a single Extra Small garment for your child, there is a slight chance that this garment becomes a misprint. It is difficult and in most cases cost prohibitive for us to re-setup the screens to less than 25 shirts. We urge you to consider this when ordering and order a couple extras for sizes that you order in lower quantities or are less common (XS and XXL-above).
Location and Placement
Print Location of artwork will be discussed between customer and our art department and finalized before production begins. We use our best judgement based on experience to print images in industry standard locations as specified by the customer. (ie. Full front, left chest, back tag etc.) and our art department will cover these standards in detail with you before print goes into production. We are happy to accommodate exact placements outside of our standard placement position if specified precisely by the customer through email.
Our shirts are loaded and printed by hand and produced at the time of order. We do our best to place each print in the location specified by the customer for each unit printed, however due to the semi-custom nature of our products; a 3/8” variance on placement in any direction from one shirt to the next in any given order should be deemed acceptable.
Overruns And Underruns
Overruns or underruns not to exceed 10% on quantities ordered shall constitute acceptable delivery. Mountain Top Tees will bill for actual quantity printed. In other words, we may print too many shirts (extremely rare) or we may botch a few and deliver a few less than ordered. This is the nature of the printing industry. If you REQUIRE exact quantities, then please have a conversation with us about it. We’ll likely need to charge an “exact quantity fee” in order to insure this, meaning that we’d order more than we need in case there is a misprint. We will return the unprinted garment and pay the restocking fee.
Shipping is not included in estimates unless specified. Shipping time is not included in turnaround time.
Once the shipment is handed over to the carrier, we cannot guarantee timeliness or exact delivery dates.
We do ship internationally to some countries. If you need an order shipped outside of the united states, then we would encourage you to contact us to make sure we service that country. Otherwise, you would need to use a shipping broker or freight forwarder in order to handle the complexities of international shipping.
We can split your order and ship to multiple locations, billable at current rates. Please let us know about the split shipment before we print and box your order, otherwise additional charges may apply.
All items will be bulk packaged. Individual folding, tagging, bagging, etc. shall be charged at the current rates.
Garment Sorting (For Contract Printing):
If we have to do a large amount of sorting in order to break up your order into various designs then a separate sorting fee may apply. For example, if you are printing 3 designs and we have to divide every dozen shirts into 4 shirts per design then we may have to add a sorting fee. You have the choice to pickup your garments at our facility and sort the shirts yourself offsite or you can issue separate PO’s to your vendor.
Orders under piece minimum or that do not have garments called out will not be counted or sorted, they will be printed in bulk. To ensure the correct product is received and printed, we will require you to deliver the garments sorted by design and color, or you can choose to pay us to count and sort at the rate of $60 an hour, minimum charge of 1/2 hour.
Misprint Allowance (For Contract Printing)
When printing on customer supplied garments, we require a 2% misprint allowance or a minimum of 1 shirt per design per garment color, whichever is greater, with no penalty to us. Percentages are based on quantity of imprints, not quantity of garments. We strongly recommend that you order extra garments in each size, style and/or color in the event of misprints. Exact quantities are not guaranteed and are not available on Rush Orders. Mountain Top Tees will not be held responsible for consequential damages such as profit loss on spoiled goods.
Receiving Your Order
We encourage you to check the quantities and quality of the garments you receive from us immediately. Mountain Top Tees cannot be held accountable for defects or problems with your order unless contacted within 3 business days of delivery.
In the event an order needs to be cancelled, refunds or return of deposits will be based on the status of the order (Have the items been ordered? Have any of the items been printed? Etc.) and may be subject to penalties and/or restocking charges.
Mountain Top Tees stands behind the quality of our screen printing. We will reproduce your graphic onto the garment or substrate with maximum accuracy, quality, and consistency. The satisfaction of the end user with the final printed product is subjective. We offer detailed mock ups (approval by the client is mandatory for every order), digital press proofs, or pre-production samples ($100 for each color printed or each screen set up) for end user review. We operate under very specific and numerous quality controls, standard operating procedures, and guidelines to ensure a quality finished product, we will not be held responsible for end user subjectivity.